MANAGED MAINTENANCE AND SUPPORT
Turn Over the Headache of Managing or Enhancing your Existing Infrastructure
What are Managed IT Services?
A regular break/fix service IT contract means your IT guy depends on your IT problems to keep him in business! Therefore, how can you rely on him to ensure your network and computers are being cared for properly? Managed IT is when a reliable, credible managed services provider (MSP) takes on all or some of your IT operations. Think of us as your outsourced IT department, proactively monitoring and maintaining your technology infrastructure. Managed IT services have become quite popular, as many small-to-medium sized companies either don’t have the resources or find it cost-prohibiting to hire staff, purchase and maintain expensive equipment, keep software and systems up and running, manage security updates, and make executive decisions about complex subjects that directly affect their bottom line.
When you rely on ongoing third-party support for critical IT functions, the likelihood of business continuity increases in the event of a data breach, fire or natural disaster. With the right IT company by your side, your employees can get the help they need when they need it, you get a clear picture of your IT future, and you can rest assured knowing your IT is in capable, highly experienced hands.
Benefits of Managed IT Services
Predictable monthly IT costs
Proactive network monitoring
Preventative network maintenance
Regular software and security updates
Minimal system downtime
Uncomplicate Your IT
We believe businesses should be ACCELERATED by their IT, not OVERWHELMED by it. We hear again and again from our new clients that past tech support was too hard to reach, too expensive and not delivering results. Simplify Technology makes sure those things stay a thing of the past.
What’s Included in Monthly Managed Services?
Before we can recommend which services would be best managed for you, we’ll need to know more about your internal IT capabilities, equipment, network, data backup and disaster recovery plan, security protection, Internet bandwidth, help desk support services, and business growth plans—just to name a few! Deciding to rely on a managed IT services provider to manage some or all of your IT makes perfect sense when you consider the complexities of today’s advancing IT environment. We can act as the entire IT department or assist an internal IT team.
| Remote Network Management 24/7 |
Remotely updating software and firmware as needed, making configuration changes, and backing up configuration
| Network Monitoring |
Monitoring network traffic flow and device uptime 24/7
| IT Asset Management |
Management and monitoring of laptops, desktops, servers, and IT inventory reporting
| Help Desk/Technical Support |
Providing support to end users for network, systems, and line of business applications
| Mobile Device Management |
Mobile device security policies and data access management
| Hardware and Software Inventory |
Maintaining documentation of all hardware and software we manage for you
| Hosted Email |
Management of e-mail services (Office 365 / G-Suite / Exchange)
| Virtual Servers |
Server virtualization private-cloud solutions with high-availability infrastructure
| Desktop Optimization and Management |
Running automated tasks to continuously clean and optimize desktop performance
| Print Management |
Printer and scanner management and support
| Software Development |
Scripting, automation, and optional development depending on business need
| Reporting |
Monthly reports on security, IT assets, network/system health, and patch management
| Quarterly Technology Business Review |
Collaborative business review to plan, budget, and improve/maintain optimal IT operations
| Active Directory Administration |
Management of Active Directory layout and user access/security
| Network Policy Administration |
Ensuring devices adhere to network policy and revisions as necessary
| File, Folder and Share Administration |
Managing secure access and availability of business data
| Antivirus/Anti-Malware Protection |
Perimeter (firewall) and endpoint (computer) security policy management
| Network Threat Management |
Monitoring for network threats, intrusion, and breaches
| Email Protection |
Phishing protection and e-mail filtering
| Patch Management |
Managing and deploying Windows security, critical, and important updates
| Firewall Administration |
Monitoring firewall activity and updating configuration as needed
| Backup and Storage Administration |
Backing up user desktop data and complete server imaging
| On-Premise Backup and Storage |
Backing up data to a separate device on-site
| Off-Premise Backup and Storage |
Backing up data to a separate device off-site for added recovery assurance
| Cloud Replication |
Backing up data to a remote cloud location for added recovery assurance
| Disaster Recovery|
Managing and deploying Windows security, critical, and important updates
HIPAA Compliance Services
Protect sensitive healthcare information from relentless cybercriminals.
Can you confidently say your patients’ records will never join the millions already breached? Would you be able to pay a hefty fine for willful neglect of HIPAA compliance? Let us direct you through the perplexing, confusing and often overwhelming world of HIPAA with an easy-to-execute, actionable plan—from a thorough risk assessment to security training for you and your staff to written policies and procedures to support in the event of an audit, Simplify Technology’s HIPAA compliance service provides all the necessary tools you need to comply.
Breach Prevention and Cybersecurity Services
All it takes is one employee to cause a data breach.
Cybercriminals are diligent in finding new, sophisticated methods to trick unsuspecting individuals into putting themselves at risk. Can you confidently say your employees will never click on a malicious link or attachment from an unknown source? Let us help you defend your company’s sensitive data and keep it safe from relentless cybercriminals who are up to no good with our annual cybersecurity training course, weekly micro-training quizzes, employee vulnerability assessments, continuous dark web monitoring, and phishing campaigns to test your employees’ ability to spot a scam.
Nextiva VoIP Phone Solutions
Make and receive calls on your computer or mobile phone with VoIP.
We all love our smartphones, but when it comes to our office phones, it can feel like we’re taking a step back into the dark ages. Business phones have come a long way. Your office phone can be just as smart as your smartphone when you make the switch to a modern business phone system that uses VoIP (Voice over Internet Protocol) technology. Nextiva’s mobile app keeps you connected when you’re away from your office phone—or replaces your desk phone entirely! Access high quality calling on a reliable network with 99.99% uptime and advanced features such as video- and audio-conferencing, texting, screen-sharing capabilities and team chat.
IT Closet Organization and Cabling Services
Never underestimate the power of a server rack that is stable and organized.
Professionally installed network cabling not only gives you an efficient, space-saving structure, but also saves you money on hardware in the long run. Structured cabling in your server rack keeps each device organized and allows you to add more hardware at any time. Network cabling management prevents twists and tangles of wires, eliminating safety hazards and keeping cables in better shape so they last longer. Let us strategically install server racks and network cabling with the utmost efficiency, so your devices can be maintained and repaired easily.
Our ideal client is the leader of a local Middle Tennessee-based company, typically with 10-250 employees. Our clients understand that having reliable, trustworthy and “the right” business technology support helps their business succeed.
If you’re looking for someone to take away your technology frustration, look no further.
Let’s talk it out.